West Coast Toyota

Thanks West Coast Toyota!

I would like to thank West Coast Toyota, Maple Ridge, British Columbia, for their great service, from the Sales Dept through to their Service Dept. Each time I enter their doors I am greeted by name by their General Mgr, salespeople, Parts personnel or their Service personnel. (This may be because our family has purchased 4 vehicles from them in the last 3 years!?!?) The last time I had my 2004 Sienna serviced they were replacing brakes. Jo Anne, a service advisor, allowed me to go to the door close to where they were working on the van, so I could dig all the stones out of the winter tires, clean mud off the inside of the rims etc. (I was having a balance problem with the winter tires and I needed to eliminate the stones and mud to properly identify the cause.) This is just one example of the level of service provided by West Coast Toyota, and I really appreciate their customer oriented approach. We live 45 minutes away from Maple Ridge, but their excellent service makes the drive worthwhile.

Thanks,
Dennis F.

Hi Sue,
Well I?e had my new Camry just a few days and I love it already! We spent the weekend trying all the knobs & buttons and reading the owner? manual. There? a lot to learn! I just want to thank you for all your help and patience in the purchase, preparation and delivery. It was very appreciated. Much good luck and success for you at the dealership.

Cheers,
Carol W.
Maple Ridge, BC

"Scott, Duane & Rick. Thank you so much guys. We love our car. You are a great bunch of guys and also Diane."

Dale & Jackie N.
Maple Ridge

Mr. Saunders:

The smiley faces on the front of this note should say it all! Your staff are helpful, courteous and patient. Stan, Diane, Amanda and Crystal (on the phone) are a tremendous asset to your dealership. I am enjoying my Echo and wanted you and the crew to know how much I appreciate their kindness to me as I completed the transaction.

Sincerely,
Betty Stirling

I received your letter and now I am taking the time to thank special staff at your service department. I appreciate your level of respect towards customers and “Rod” mechanic has always shown professional qualities and interest for my concerns. Joanne has always been prompt, polite, friendly and yes its important to be given quality work in a timely manner.

Thank you,
Maureen Kelly

I would also like to praise one of your salesmen for doing such a great job and making our experience so easy and painless. My wife and I had been looking for a new car for a few months now and have had a difficult time negotiating and dealing with sub-par salesmen. Never knowing if we were getting the best deal.
On Saturday we showed up at your dealership and started dealing with Alvin Lee. He was very easy to deal with and it made for a great experience. We were able to get a deal done in very little time. He was very knowledgeable of the products and was able to answer all of my questions right away.
Further to this great service, he went above and beyond. After trading my old car in, I subsequently left my expensive prescription sunglasses in the car. The same day my old car was sold to a wholesaler and shipped to the interior never to be seen again. Well Alvin managed to get a hold of the wholesaler who searched the car found the glasses and shipped them to Alvin. I will be by later today to pick them up.
I have purchased many new cars in my life and this is by far the best experience I have ever had. Alvin is very sincere and genuine when he does business. Just thought I would let the management know of this as a lot of times great customer service goes unrecognized.

Thank you,
Sean D.

Hi Scott!

Yes, I LOVE my new Matrix! It feels bigger inside than it looks from the outside, which I think is interesting. Looks great thanks to all your wonderful additions!

I really appreciated the warm treatment that Barry provided. It made what can often be an uncomfortable experience a very easy one. What a great guy! He even drove all the way out to Vancouver to pick me up when he had to reschedule my appointment to a time when I wouldn't have Steve to drive me in. I just wish I lived closer so that I could use your service bay all the time! Maybe you could book a remote every 8 months so that they could change my oil while I'm working!

I'm so glad I went with the Matrix and I'm even happier that I was able to get it from you. Again, I really appreciate everything you did for me.

Thank you so much!

Cheers,

Val

Hi Thomas,

Well, that was the most enjoyable drive from the Lower Mainland back to the Okanagan that I’ve had in a long time!

I left your dealership and was pleased to receive that by the time I got to Agassiz I used 4.9 litres per 100/km. By the time I got home it was at 5.1, even given my high speeds at times. I was quite impressed with that result.

Anyway, I am really enjoying the ‘new’ 2005 Prius, and I wanted t thank you for making my whole process a positive experience. From the outset of our communication, your e-mail messages were clear and answered my questions directly. During our negotiating period for the 2005 Prius you dealt with us with humour, with candor and with good faith. During the business end of the deal, I really appreciated your thorough review of everything I needed to know.

Thanks again for your professionalism, and we will wholeheartedly recommend you to others.

Please pass this message on to your dealer principal.

Best Regards,

Craig & Karen H.
Naramata, BC

Company Donations

"On behalf of St. Patrick's Parish Education Committee we thank you for the $1,000.00 grant received for the beautification of our out door school learning environment. Thanks for the positive contribution and commitment to our school."
'Thanks from everyone on the PEC.'

To West Coast Toyota, Maple Ridge, Scott Jones

Thank you very much for your support for the Team 2004 Nikkei Midget Hockey project.

Your donation helped us get one step closer to our trip to Japan for the “All Japan Under 18 Tournament Cup” and our cultural experience of our heritage.

The team is looking forward to this exciting trip.
Thank you again.

Sincerely,
Cathy Chapell

"Thank you so very much for generously donating the golf shirt to my Bocce Tournaments. We raised a whopping $6,000.oo for both events with 100% of the money going directly to Variety Club. It is only through people like you that make helping these special children possible."
'Sincerely'
Vickie Marie Ayers

"Thank you for your time, your energy and your commitment to our community. With your support, we have raised 2.1 million to date. Looking forward to seeing you at the Theatre!"
'Bonnie Telep'
Chair, Campaign Committee

Dear Scott:

On behalf of the organizing committee of this year’s Meadowridge Rotary Sports banquet I would like to thank you for your assistance I providing us with an item for our silent auction.

With help from people and organizations like yours we were successful in raising more than $25,000 this year, which will assist in the continued development of additional youth sport facilities such as the Rotary Field at the Samuel Robertson Technical School due to open spring of 2005.
Sincerely,
Meadowridge Rotary Club

Mary Robson
President

Community Award

"I would like to extend my warmest congratulations to you on being honored at this year's Chamber of Commerce Business Excellence Awards. I feel strongly about the importance of recognizing local business people for their successes, and it was my pleasure to attend this year's awards on February 12th. As the recipient of the Business Excellence Award, you have demonstrated a commitment to overall excellence in operating a successful business, and set an example for others as a business focused on giving something back to the community. Thank you for your efforts, and I wish you all the best for continued business success."
'Sincerely'
Ken Stewart,
M.L.A. (Maple Ridge - Pitt Meadows)