West Coast Toyota is currently hiring an Experienced Service Advisor!
About the Role:
Our Service Advisors provide high-quality service and repair for our customers, delivering an exceptional customer experience and building long-lasting and loyal relationships with our internal and external clients.
Applicants must have:
- Previous experience in an Automotive Service Advisor role
- Prefer experience with Reynolds or Era Ignite
- Excellent Client Service Skills
- Excellent verbal and written communication skills
- Ability to consistently manage multiple tasks and deadlines simultaneously
- Ability to work well on a team as well as independently with minimal supervision
- Automotive or experience at a Toyota dealership is an asset
- Valid BC Driver's License
Your responsibilities would include, but are not limited to:
- Greet customers promptly and in a friendly manner
- Obtain customer and vehicle information
- Provide excellent customer service to all customers, in person and over the phone, ensuring expectations are met or exceeded
- Recommend, explain, and sell maintenance and repair services to our customers
- Complete repair orders, ensuring all information is entered correctly and clearly into the system
- Monitor the progress of each vehicle throughout the day, updating customers frequently
- Explain all completed work and charges to the customer
- Follow manufacturer's policy and procedure requirements
- Develop lasting relationships with our customers
Additional duties as assigned by management
