Toyota Extra Care Protection

Excellence is worth preserving!

 
Toyota Extra Care Protection (ECP) protects your vehicle beyond the basic warranty period for up to 7 years/200,000 km.*

Drive with confidence knowing you have a ECP Service Agreement. ECP gives you the ultimate protection for your Toyota, delivering the worry-free motoring experience you want.
*whichever occurs first

Count the ways Toyota Extra Care Protection enhances your driving experience: 

  • No deductible. 
  • Genuine Toyota parts. 
  • Factory-trained Toyota technicians. 
  • Assured, worry-free motoring. 
  • Protects your vehicle resale value. 
  • Protects your budget against unexpected expenses. 
  • Protects against the rising cost of vehicle repairs.

    • You can select from15 excellent levels of coverage

    With Extra Care Protection, your new Toyota has inflation protected coverage from unexpected mechanical failure, road emergencies and much more. It is the affordable and cost effective way to guarantee your peace of mind and to protect your investment whether you buy or lease. ECP will enhance the quality experience of owning your new Toyota while helping to provide enhanced resale value in the future. 

    But my Toyota already has a factory warranty! 
    Yes, and it's one of the best! However, ECP offers much more. It can provide you and your Toyota with coverage such as the Maintenance Service Benefits† , Towing, Emergency Road Service, Rental Assistance, Trip Interruption Assistance, Tire Road Hazard Protection and Travel Planning Assistance. It can take over with mechanical protection when your Toyota factory warranty ends providing parts and labour coverage for up to 7 years or 200,000 kilometres. 

    ECP is transferable! 
    Extra Care Protection enhances the resale value of your Toyota. Simply complete, sign and return the transfer form to ECP. There is no extra charge for the transfer! ECP gives you better value - even when you sell your Toyota.

    Mechanical Protection* 
    Your Toyota consists of thousands of moving parts, so it's nice to know ECP is always there to keep you covered. Your Extra Care Protection plan provides: 

    • Coverage of 17 comprehensive mechanical groups and more. For a list of parts not covered, please refer to Driver's Responsibilities at the back of this brochure. 
    • Service from any of 1,500 Toyota dealers across North America. 
    • Peace of mind motoring.
    Maintenance Benefits Program* 
    To keep your Toyota running smoothly, take advantage of the included Maintenance Benefits Program. 

    Your Maintenance Benefits are based on your vehicles prescribed service intervals and your yearly kilometre accumulations.
    Vehicle Rental Assistance
    ECP helps get you home even if your vehicle has to stay at the dealership overnight due to the failure of a covered component. 

    • For up to 5 days rental per occurrence. 
    • Plus up to an additional 5 days if parts are on back-order
    Tire Road Hazard Protection
    Road Hazard Protection coverage keeps you rolling for up to 36 months / 50,000 kilometres on the original equipment tires:

    • Tire repair or replacement. 
    • 100% reimbursement, no prorated adjustments. 
    • Installation and balancing.

    † The maintenance services do not include any items that require periodic replacement, such as engine air filters, cabin air filters, wiper blades, belts, hoses, or brake pads. The 36 months/48,000 km maintenance service for specific vehicles includes Brake fluid replacement and/or transfer case fluid replacement which is required as indicated in the Toyota Owner's Manual Supplement. Cabin Air Filter replacement is included for Battery Electric Vehicles. Please see dealer or ECP Service Agreement for full details. Plan must be purchased within 31 days of vehicle warranty registration date.

    Trip Interruption* 
    When you are over 300 kms from home, if a covered component fails call toll-free 1-888-TOYOTA-8. 

    ECP assists with up to $100 a day for 3 days and a maximum of $300 per occurrence. 

    • Hotel 
    • Meals 
    • Alternate transportation
    Travel Planning Assistance* 
    Just call our toll-free number 1-888-TOYOTA-8 and receive your personalized travel planner which includes: 

    • Highlighted road, city and vacation area maps. 
    • Tour and accommodation directories. 
    • Alternate routes and trip log. 
    • List of Toyota Dealers en route. 
    • A package listing historical sites, attractions and entertainment along the way.
    Mechanical Breakdown Towing*
    To your preferred Toyota Dealership within 50 km or to the nearest Toyota Dealership within 300 km
    Accident Towing*
    To your preferred Toyota Dealership within 50 km or to the nearest Toyota Dealership within 300 km. A second tow will be covered in areas with accident reporting centres.
    Battery Boost*
    In the event that your Toyota fails to start after the boost, it will be towed according to your mechanical breakdown towing benefit stated above.
    Lockout Service* 
    If you have locked your keys in your vehicle, Toyota Extra Care Roadside Assistance will dispatch a service facility to attempt to gain entry into your vehicle.
    Fuel Delivery* 
    In the event that you run out of fuel, Toyota Extra Care Roadside Assistance will deliver gasoline to your stranded vehicle. Cost of gasoline included up to 5 litres. For battery electric vehicles or hydrogen fuel cell electric vehicles your vehicle will be towed to the nearest charging station or fueling station.
    Tire Change* 
    If you have a flat tire, your useable spare tire will be installed. 

    Winching* 
    If your vehicle becomes immobilized in a ditch, mud or snow, Toyota Extra Care Roadside Assistance will arrange to have your vehicle winched on to the nearest roadway.

    ECP PLATINUM Service Agreement Coverage

    Protect your new vehicle by adding an ECP Platinum Service Agreement to your configuration.

    In addition to extensive mechanical coverage, the ECP Platinum Service Agreement includes a number of additional complimentary services, including:

    • For vehicles with 12 months/16,000 kilometer oil change intervals, you'll enjoy the first 3 Years Maintenance Service Program* services
    • Trip Interruption and Travel Planning Assistance
    • Accident Towing and Emergency Road Service
    • Vehicle Rental Assistance
    • No Deductible

    *The maintenance services do not include any items that require periodic replacement, such as engine air filters, cabin air filters, wiper blades, belts, hoses, or brake pads. The 36 MTH/48K maintenance service for specific vehicles includes Brake fluid replacement and/or transfer case fluid replacement which is required as indicated in the Toyota Owner's Manual Supplement. Cabin Air Filter replacement is included for Battery Electric Vehicles. Please see dealer or ECP Service Agreement for full details.

    When it comes to mechanical components, the ECP Platinum Service Agreement Coverage is so comprehensive that there are only a few items that it does NOT cover.

    Parts not covered are: all glass (mirrors, heated windshields and rear windows with defroster), fog lamps, lenses, sealed beams, lamps, light bulbs, tires (with the exception of ECP Road Hazard Coverage), wheels or wheel studs, trim, seat frames, convertible top, mouldings, weather-strips, bright metal, sheet metal, body parts (including frame), bumpers, upholstery, carpet, paint, brake rotors and drums, brake linings and pads, batteries and cables, manual clutch disc lining, pressure plate and bushings, throw-out bearings, catalytic converter (which may be covered by Emissions Control Systems Warranties), exhaust system, non-manufacturer installed accessories.

    In addition, maintenance services and parts; including all lubricants and filters, belts and hoses, wheel balancing or alignment, any adjustments for air and water leaks, wind noise, squeaks and rattles as well as alignment of bumpers, sheet metal, and body parts are not covered.

    Driver's Responsibilities

    Coverage is so comprehensive there are only a few components we don't cover! 

    Parts not covered are: all glass (including mirrors, heated windshields and rear windows with defroster), fog lamps, lenses, sealed beams, lamps, light bulbs, tires (See Tire Road Hazard Protection Benefit), wheels or wheel studs, trim, seat frames, mouldings, weather-strips, bright metal, sheet metal, body parts (including frame), bumpers, upholstery, carpet, paint, brake rotors and drums, brake linings and pads, batteries and cables, manual clutch disc lining, pressure plate and bushings, throw-out bearings, catalytic converter (which may be covered by Emission Control Systems Warranties) and exhaust system, and non-manufacturer installed accessories. 

    In addition, all lubricants and filters (with the exception of included maintenance benefits), belts and hoses, wheel balancing or alignment, any adjustments for air and water leaks, wind noise, squeaks and rattles as well as alignment of bumpers, sheet metal, body parts, non-manufacturer installed accessories are not covered. 

    Owner Maintenance Items. 

    Toyota Extra Care Protection Plans for new Toyota vehicles do not cover maintenance items such as but not limited to: bulbs, trim, moulding, glass, lenses, paint, exhaust system, brake pads, linings, upholstery, etc. These items are considered to be ongoing maintenance items and are the responsibility of the vehicle owner. Further details on owner's responsibilities are found in the Toyota Owner's Manual Supplement. 

    This page is intended to provide an outline of Toyota Extra Care Protection Plans. For detailed information, see your West Coast Toyota Dealer. Coverage is based on information available at time of purchasing and is subject to change without notice.